Enterprise Content Management (ECM), Data, and Information Architecture
Information is the life blood of your company. Product details, manufacturing instructions, operational procedures, IT and customer service, datasets and analytics, customer communications – these are all systems that must be carefully designed, maintained and integrated to ensure your success.
I don’t see individual processes; I see fully-realized parts that need to communicate seamlessly with each other to make your company work flawlessly as a whole. Let me help you see the big picture.
Enterprise Content Management (ECM)
If your company has outgrown its content management system or needs to find new ways to optimize an existing one, let’s talk. I provide comprehensive systems analysis and evaluation services to ensure your content remains accessible and fits your unique operational needs.
Expertise in:
- Content Assessment / Strategy
- Document Organization and Archiving
- Information Architecture (internet, intranet, app development)
- Data Flow & Process Design
- Information Systems Integrations
- CMS Analysis and Evaluations
- Simplify and Consolidate Existing Systems
- Export/Upgrade Systems
- Content Porting Strategy and Conversion
Content Management Systems
Proficiency in most content management systems, including: WordPress, Drupal, OpenText, Shopify, Agility, WooCommerce, Backbase, SDL Tridion, Joomla, Django, Oracle ECM, MS SharePoint, Squarespace, Wix.
Advanced full-stack coding/backend development in: WordPress, Drupal and other php/python/React based systems.
Core languages, systems, and protocols, including: yaml, twig, html, html5, css, scss, jquery, javascript, React, composer, git, drush, Docker, php, C++, .Net, SQL, MySQL, MariaDB, MongoDB, Oracle.
Enterprise Web Content
Whether you are designing a new website or overhauling your existing one, a well-designed content strategy can save you thousands of dollars and reduce workplace stress. I’ll tell you exactly what your content needs to become web-ready, how to present it, and how to organize it for maximum impact.
- Information Architecture
- Content Strategy & Development
- Content Analysis and Recommendations
- Customer Self-Service Portals
- eCommerce
AI Systems and Policy
Over 10 years experience in AI research and applications, including:
- Extensive literature reviews on AI and the Future of Work (for Fortune 100 companies)
- Chatbot design and implementation
- ML systems and LLM applications and strategy
- AI ethics and policy development
Process Systems Design
Integrated and interactive systems are a tricky business. Technology is moving so quickly, platforms don’t always communicate with each other effectively. I’ll help you design elegant systems that work seamlessly both for the operator and the end user.
- App UX/IA and content development
- Interactive digital interfaces (web, mobile, OOH digital advertising)
- Multi-platform integrated content distribution planning